The Delivery Conference 2025 to take place in London on 11th February with focus on entering new era of retail success

The Delivery Conference (TDC) will be taking place in London on 11th February 2025 at the Royal Lancaster Hotel.

With the title ‘Entering a new era of success in 2025’, the event will deliver talks and presentations on key issues from customer experience, omnichannel and operational efficiency through to the future of delivery, cross-border e-commerce and sustainability. 

Al Ko, CEO at Auctane, the host of the event, will lead the morning plenary session by reflecting on the rapid changes in shipping and logistics, as well as e-commerce, as we enter a quarter of the way into the century.

This theme will continue with a presentation from Richard Lim, CEO at Retail Economics on the inflection point ecommerce faces as it continues to mature in the years ahead. He will be joined in a panel session by Charlotte Bunney, Director of Customer Experience at DPD UK and David James, Group Supply Chain Director at boohoo group to discuss future threats of disruption and customer expectations.

Following a coffee break, the conference splits, with delegates in the main room hearing a talk on building a resilient logistics operation hosted by Katie Searles, Editor of DeliveryX and Internet Retailing and a presentation from Emma Clarke, Director of Product Management at Metapack Group on the lessons from peak season 2024.

Running concurrently, guests in The Delivery Conference sponsorship track in the Discovery Theatre can enjoy sessions hosted by Quadient, HIVED, and Uber Direct taking attendees up to the lunch break. 

After lunch, four tracks will focus on upgrading your customer experience; carriers and logistics innovation; next-gen logistics; and the Discovery Theatre. Speakers will represent some of the industry’s best known companies including: parcelLab, FedEx, Starlinks Global, InPost, Auctane, Amazon Shipping, Satalia, and Yodel.

Bringing The Delivery Conference to a close will be a keynote presentation from Debra Searle the British adventurer and businesswoman on excelling during periods of change.  

Presented by Metapack/Auctane, TDC attracts over 1,000 leaders from the industry, more than 500 brands, and includes an expanded roster of around 25 speakers and over 20 sessions.

2024 RTIH INNOVATION AWARDS

E-commerce delivery was a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended last month’s gathering.