Andrew Busby and John Lewis Partnership’s Naomi Simcock join Smart Retail Tech Expo London line up
Smart Retail Tech Expo reports that Andrew Busby of Redline Retail Consulting will be hosting a fireside chat with Naomi Simcock, Operations Director at John Lewis Partnership, to discuss 'Great customer service in a digital age' at its upcoming London event.
Their session will be considering what technologies can improve customer experiences, how to balance the need from customers for human contact with the productivity agenda and what great customer service looks like for John Lewis, amongst a range of other topics up for discussion.
Smart Retail Tech Expo will return to London on 27th and 28th February.
The event is dedicated to bringing businesses into the new digital era of retail.
Whether you’re looking to streamline operations, improve digital experiences through AI and virtual reality, or enhance customer retention and loyalty, all of the latest industry topics will be uncovered.
Highlights will include the XR Xperience, Interactive Masterclasses hosted by CDA, Innovation Awards, and new product launches. All aiming to enhance your online and in-store profits with the latest ways to inspire, attract and retain customers through offering more personalised and tailored technology solutions to maximise business growth.
Educational seminars and keynote sessions will, meanwhile, be hosted by the likes of TikTok Shop, Google, and Worldpay.
One ticket will grant you access to the co-located expos running alongside Smart Retail Tech Expo, including White Label World Expo, Retail Supply Chain & Logistics Expo, eCom Business Live and E-commerce Packaging & Labelling Expo.
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