Macy’s taps Enactor technology as department store chain completes major PoS checkout modernisation project

Macy’s has announced go live for a major PoS checkout modernisation project.

In a LinkedIn post, Naga Tirumala Rao Chillapalli, Technical Engineering Manager at Macy’s, said: “Modernising Point of Sale is no small feat, involving the replacement of registers, modernising PoS applications, and backend integrations.”

“It requires extensive collaboration between product, business, change management, software vendors, store leadership, and cross-functional teams.”

He added: “In my role as a manager, this project has been both a challenge and a triumph. I've had the privilege of overseeing multiple facets of the project, from development to Enactor configurations, environments, PoS labs, testing, SRE and QA automation. It's been a journey of growth and learning, and I'm immensely proud of the progress we've made together.”

“I couldn't be prouder of my team and the entire project team. This achievement is a testament to the incredible teamwork, dedication, and collaboration of everyone involved.”

“Together, we have overcome challenges, embraced change, and delivered a solution that will drive positive impact for our customers and store colleagues.”

The new Point of Sale systems are now live at Macy’s Mall of Georgia.

Chillapalli concluded: “We will continue to build on this momentum, innovate, and deliver exceptional experiences for our customers and colleagues.”

Harrods

Enactor recently announced implementation of a self-checkout (SCO) system in luxury department store Harrods.

Mike Carrell, Founder and Managing Director at Enactor, said: “The self-checkout market is changing rapidly and we are therefore thrilled that more clients are entrusting us to provide them with a modern solution and next-generation PoS solution powered by our single platform architecture.”

“The launch of this SCO pilot programme with Harrods is not just a business venture but a testament to our shared commitment to excellence, innovation, and mutual growth.”

“We are delighted to continue our journey with Harrods and provide their customers with a shopping experience like no other.”

Andreas Efstathiou, Chief Information Officer at Harrods, commented: “Enactor is the natural partner for us when it comes to upgrading our SCO systems. Their understanding of our strategy and growth plans align perfectly with our vision of giving Harrods customers the very best experience in our store."

Enactor's SCO software is on the same architecture as the Retail and Hospitality PoS, a single platform which also includes mobile PoS.

Another key benefit us the flexibility of a hybrid mode, allowing easy transitions between self-checkout and attended checkout.

A pilot programme debuted in Harrods' Chocolate Hall with a single terminal.

After receiving positive feedback from customers, Enactor SCO terminals were deployed throughout Harrods with two more in the Chocolate Hall and one in the Food Hall. Shortly afterwards, the remaining three SCO terminals were deployed in the Food Hall.