Neve Jewels Group brings in retail industry veteran Matthew Gratze as its new Chief Digital Officer

Matthew Gratze is joining Neve Jewels Group as Chief Digital Officer.

Gratze will lead the e-commerce, digital marketing, and customer service teams across the group, which was established in 2003 and comprises three diamond jewellery brands: Diamonds Factory, Austen & Blake and Sacet.

His CV also includes stints as Director of Digital and Director of Customer at Signet Jewelers, Digital Director at Halfords, and Director of Global E-commerce at Mothercare.

He’s also an advisory board member at Made With Intent, a UK startup that has developed a platform helping online retailers to understand and target customer intent.

In a LinkedIn post, Neve Jewels Group said: “Matt brings a wealth of experience from his impressive career, most recently at Signet Jewelers.”

“Matt’s passion for delivering outstanding customer experiences is evident in his track record - he's consistently improved and unified customer touchpoints, grown digital sales, and executed successful strategies across diverse sectors, including luxury, jewellery, clothing, and automotive.”

“His forward thinking approach and leadership skills are exactly what we need as we continue to elevate the digital and customer experience at Neve Jewels.”

Graham Broomfield, COO, commented: "We are incredibly fortunate to have someone of Matt’s calibre join our leadership team, and I’m confident his vision will bring significant value to our business, I can't wait to work with Matt to help drive our digital strategies to the next level and beyond.”

2024 RTIH INNOVATION AWARDS

Digital retail is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.