Post-purchase experience specialist Narvar hires Harish Mohan as President and Chief Revenue Officer

Narvar has announced the appointment of Harish Mohan as President and Chief Revenue Officer (CRO).

This follows the recent announcement of Anisa Kumar as the firm's new CEO.

"Harish's appointment is a pivotal step in our journey to redefine the post-purchase experience for retailers and brands worldwide," says Kumar.

"His expertise in accelerating growth at scale and his deep understanding of the SaaS ecosystem uniquely position him to lead our revenue teams in unlocking new opportunities across our global markets. Together, we will deliver on our commitment to empower our customers with innovative, customer-centric solutions while driving sustainable and profitable growth."

With over 15 years of executive leadership in the technology sector, Mohan most recently served as an Entrepreneur in Residence for ltechnology investment firm Battery Ventures.

At Battery, he supported diligence and thesis development for next-generation sales AI investments, provided market and revenue strategy guidance across the venture and private equity portfolio, and partnered to deliver go-to-market thought leadership content to the marketplace.

Mohan was previously SVP of Field Operations at Outreach, where he led the Global Sales, SDR and Revenue Operations teams. He also held leadership roles at Pendo and spent 15 years at NetSuite in various key roles, including Global VP of Strategy and International Operations.

"I am thrilled to join Narvar at such a transformative time in the company's journey," says Mohan.

"Narvar's vision to create exceptional customer experiences leveraging the power of data and AI aligns perfectly with my passion for helping businesses leverage technology to build enduring relationships. I look forward to partnering with Anisa and the entire Narvar team to scale our operations and deliver meaningful impact for our clients around the globe."

2024 RTIH INNOVATION AWARDS

Post-purchase experiences were a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering.