TGI Fridays set to onboard Toast technology including PoS platform across all its US locations
American restaurant brand TGI Fridays is to implement Toast technology across all of its US locations.
The project involves the latter’s PoS platform, along with Toast’s Multi-Location Management, Mobile Order & Pay, Toast Go handhelds, and Kitchen Display Systems (KDS), with the ability to implement additional offerings like Catering Pro, Waitlist, and Kiosk over time.
"We have always been about creating a welcoming space for people to come together, and technology has become an increasing part of a feel good dining experience,” says Samuel Langley, Vice President of Technology at TGI Fridays.
"Toast provides us with the innovative, intuitive, and scalable tech we need to enhance our guest experience and empower our teams, ensuring that the spirit of TGI Fridays continues to thrive. We look forward to working with Toast as we continue to grow here in the US and beyond."
"TGI Fridays is an American icon, and this partnership underscores the power of a technology platform built specifically for complex, high volume hospitality," says Kelly Esten, Chief Marketing Officer at Toast.
"We look forward to helping TGI Fridays streamline operations with Toast technology so their teams can focus on creating the celebratory experience their guests have come to love, while also helping the brand grow. We are proud to be their technology partner as they embark on this exciting new chapter."
2025 RTIH INNOVATION AWARDS
PoS platforms were a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
Continue reading…