AI driven CX specialist Five9 announces appointment of Amit Mathradas as CEO

Five9 has appointed Amit Mathradas as Chief Executive Officer and a Director, effective 2nd February. He will take on the role from board Chairman Mike Burkland, whose decision to retire from the CEO position was announced in July. Burkland will continue to serve on the board.

Until recently, Mathradas served as CEO at Nintex. Prior to that, he was President and Chief Operating Officer at Avalara, which was acquired by Vista Equity Partners in 2022 for $8.4 billion.

Burkland says: “I’m thrilled to welcome Amit as the next CEO of Five9. His deep expertise in product innovation, AI, and operational excellence at scale makes him ideally suited to lead the company into its next chapter.”

“As we advance our AI driven CX strategy, we believe Amit will help lead Five9 to even greater success by furthering our efforts to accelerate growth and deliver meaningful value for our customers, partners, employees, and shareholders.”

“He will lead our efforts to capture greater share in an expanding market, where Five9 is uniquely positioned to win as enterprises increasingly seek unified CX platforms with natively embedded AI. I am confident in Amit’s leadership and proud to pass him the Five9 baton.”

Mathradas says: “I am excited to lead such a dynamic company that I have long admired as being at the cutting edge of the industry. Five9 has tremendous opportunities ahead, and I look forward to working with the board, the rest of the management team, and our employees to execute our strategy to drive growth, increase profitability, and deliver long-term shareholder value. I would like to thank Mike and the Five9 board for placing their trust in me for this role.”

Robert Zollars, Lead Independent Director at Five9, says: “The entire board is grateful for Mike’s nearly 18 years of dedication to Five9. Mike led us through several significant milestones, including growing annual revenue from $10 million to over $1 billion. We look forward to a seamless transition as Amit works with Mike and the board to take Five9 to even greater heights.”

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