Furniture Village takes big step forwards in digital and CX journey as retailer partners with Constructor

Furniture Village is rolling out Constructor's AI powered online search and product discovery technology.

In a LinkedIn post, George Clark, Chief Digital Officer at Furniture Village, said: "Today marks a big step forward in our digital journey. I’m excited to share that we’ve partnered with Constructor, a global leader in AI powered search and product discovery. This is a move that reflects our ambition to modernise, personalise, and elevate every part of the customer experience."

"For me, this isn’t just a tech integration. It’s a signal of where we’re heading: a future where customers discover the perfect furniture for their home faster and with far greater ease, feel understood through smarter personalisation, and enjoy a frictionless journey from initial inspiration through to checkout - or seamlessly into one of our many wonderful stores."

"Huge thanks to the brilliant teams at Constructor and Brave Bison for the collaboration so far. This is a milestone I’m genuinely proud of and only the beginning of what we’re building here."

RTIH AI in Retail Awards

RTIH proudly presents the first edition of its AI in Retail Awards, sponsored by 3D Cloud and EdTech Innovation Hub.

This is now open for entries. Deadline for submissions is Friday, 5th December. It’s free to enter and you can do so across multiple categories.

Check out categories and entry forms here.

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.