Deliverect takes wraps off vision AI powered Resolve solution to help delivery platforms with order accuracy and refund claims

Food tech SaaS company, Deliverect, has announced the launch of Resolve, an AI powered solution that tackles a pain point for multi-location restaurants.

Developed using Google’s Gemini Models and Google Cloud’s Vertex AI platform, Resolve taps vision AI technology to improve order accuracy and provide restaurants with the tools to effectively dispute fraudulent refund claims.

The launch is pitched as a significant step in Deliverect's broader strategy to leverage AI for automating manual tasks and driving actionable insights that transform restaurant operations. It says that restaurants who have implemented Resolve have seen a 95% refund capture rate and up to 70% revenue loss protection within the first three months of implementation, driven by process improvements, data insights, and successful dispute resolution.

"Delivery platforms have created tremendous growth opportunities for today's digitally savvy restaurants, but they've also introduced new challenges in managing order accuracy and refund claims," says Zhong Xu, CEO at Deliverect.

"Resolve represents our continued commitment to making the restaurant ecosystem fair for all parties, extending far beyond delivery orders, to address M&I issues across the entire restaurant operation spectrum - from first-party direct orders to drive-through service and in-store dining. By using AI to verify orders with precision across all these channels, we're helping restaurants protect their hard-earned revenue while still ensuring legitimate customer concerns are addressed, regardless of how the order is placed or fulfilled."

Resolve will initially be available to businesses with 50+ locations in the United States, United Kingdom, and France, supporting all major delivery platforms including UberEats, DoorDash, and Deliveroo.

“We're leading the AI revolution for the global restaurant industry, creating solutions that directly impact the bottom line," says Xu. "Resolve exemplifies our mission to develop innovative products that help restaurants protect revenue and grow profits in the digital age; our partnership with Google Cloud underscores the brand’s ongoing commitment to delivering excellence. This is just the beginning of how we plan to transform restaurant operations through intelligent automation."

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Wednesday, 3rd September.

This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

Key 2025 dates

Friday, 18th July: Award entry deadline 

Tuesday, 22nd July: 2025 finalists revealed

Wednesday, 23rd July - Friday, 8th August: Judging days

Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London.