Online sports and fitness retailer Sweatband.com teams up with Scurri to power its online delivery experience

UK specialist sports and fitness online retailer, Sweatband.com, has selected Scurri to help up its delivery experience game, from dispatch to customer notifications.

Sweatband.com has adopted Scurri’s Connect delivery management platform allowing it to manage multiple carrier integrations, including two person delivery for heavy and bulky sports equipment, to power its delivery offering, such as free standard and signed for delivery options.

It has also deployed Scurri’s Track Plus solution which allows it to control its post-purchase delivery experience for customers – including branded order tracking communications to ensure customers are kept advised of the status of each delivery from order to dispatch and final mile.

Rory O’Connor, Founder and CEO at Scurri, comments: “In an increasingly competitive and fragmented retail market, good old fashioned customer experience continues to be the key differentiator in generating satisfaction, loyalty and repeat purchase.”

“Sweatband.com know that the right product at the right price is only part of the success equation, which depends as much on great service in the delivery and post-purchase phases, and we are delighted to be working with them to deliver these critical elements of the customer journey.”

2025 RTIH INNOVATION AWARDS

Online delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.