Dunelm is among the finalists at the 2026 RTIH Innovation Awards for transforming its in-store communications infrastructure by upgrading from legacy Series 3 to VoCoVo Series 5 Pro Headsets across its stores. 

The new devices are elevating customer experience, day-to-day reliability and enabling improved comfort, while creating a platform for AI powered features that change the way colleagues operate and respond to customer queries. 

At the same time, VoCoVo has integrated real-time operational alerts with Dunelm’s self-checkouts, sending sub-second alerts to colleagues’ headsets when assistance is needed to reduce void transactions and abandoned purchases. 

And the winners are...

Our 2026 winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2026 shortlists and finalists here.

We received a record number of entries this year and many fantastic examples of technology excellence driving transformative change across the global retail sector.

Congratulations to all those who made it through the initial submission process! It’s now over to our star studded judging panel who will decide the winners to be announced at the 2026 RTIH Innovation Awards Ceremony.

The event will consist of a drinks reception, three course meal, awards ceremony presided over by award winning stand-up comedian, presenter, actor and broadcaster, Aurie Styla, and after party until 1am.

Click here to book your place at the 2026 RTIH Innovation Awards Ceremony on Wednesday, 4th November.