Kieran O'Brien exits Retail Insight for customer success role at electronic shelf labels firm Vusion

Vusion, an AI powered digitalisation solutions provider for physical commerce, has appointed Kieran O'Brien as Customer Success Manager.

He joins from Retail Insight where he spent almost five years, most recently serving as Vice President Customer Success - EMEA. O'Brien has also worked at Asda, spending eight and a half years at the UK grocery giant, and holding such roles as Supply Chain Manager - Beers, Wines & Spirits.

In a LinkedIn post, he said: "Delighted to be starting a new chapter at Vusion I’ve recently joined as Customer Success Manager, and it’s been a busy first week getting up to speed. I’m genuinely grateful to everyone who’s taken the time to support my onboarding and make me feel welcome. A strong start always comes down to the people around you."

He added: "Retail is evolving quickly, and it’s great to be joining a business helping shape the connected store of the future. Vusion work in digital shelf technology and retail IoT is enabling smarter operations, improved on-shelf availability, and more data driven decision-making in-store.”

“I’m looking forward to getting my teeth stuck into the role, working closely with customers, and helping retailers unlock real, measurable value as they continue their digital transformation journeys."

2026 RTIH Innovation Awards

Electronic shelf labels will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.