First for Ikea in Dundee, Scotland as omnichannel retailer opens new Plan and Order Point

Ikea will open the doors of its new Plan and Order Point in Dundee’s Kingsway West Retail Park on Thursday, 19th March, at 10am, marking its first ever presence in the city. 

Plan and Order Points are smaller stores, designed to provide customers with bespoke kitchen and storage planning services. At these locations, customers can access in-depth home furnishing advice and expertise, assisting them in planning, purchasing and installing their ideal kitchens, bedroom and living room storage.

Customers in Dundee will be able to drop-in or book an appointment online to start their design with one of the design specialists based in the store, part of the eight-strong Dundee co-worker team. Products can then be ordered from across the full Ikea range for delivery direct to the customer’s home or to the Plan and Order Point for collection.

There will be a collection area for online orders, with customers able to return Ikea purchases to the store. In addition to planning services, customers can shop from a curated range of 250 home furnishing accessories, including home décor, kitchen accessories and storage solutions, all available for immediate takeaway.

Kevin Coventry, Market Manager at Ikea, says: “We are so proud to bring Ikea to Dundee with the opening of our first-ever Plan and Order Point in the city. Our retail park location was carefully selected to ensure customers can conveniently drop into Ikea for bespoke support with their home planning needs while out and about. We cannot wait to open our doors and help the Dundee community design a better life at home.” 

2026 RTIH Innovation Awards

Physical stores will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.