Director of Tech Paul Borrett opts for retirement as he steps away from wagamama

Paul Borrett has announced his decision to depart wagamama, where he spent the past year and a half, serving as Director of Technology, and enter the world of retirement.

In a LinkedIn post, Borrett, who joined wagamama from Costa Coffee, said: "After a lot of thought, I’ve decided to step away from my full time role at wagamama and will be retiring at the end of August."

He added: "It’s been a rewarding period, and I’ve really enjoyed working with a great team and making progress in a number of important areas to prepare the business for future growth."

"Over the next few months, my focus will be on making sure the team is set up well and that there’s a smooth transition in place. I’m sure there’ll be time for more reflection as August gets closer, but for now I just wanted to share the news. Thanks to everyone in the wagamama team, it’s been a pleasure being part of it, and I’m looking forward to making the most of the next few months."

Uber Eats

wagamama has launched on Uber Eats UK, representing the Pan-Asian restaurant chain’s first new delivery partnership in ten years.

In a LinkedIn post, Uber said: “We’re excited to welcome wagamama to Uber Eats UK in a new national partnership, bringing their iconic dishes to more homes across the nation than ever before. With demand for wagamama on the app more than doubling last year, this partnership is all about connecting even more eaters with the food they love. Now live and rolling out nationwide.”

2026 RTIH Innovation Awards

On demand delivery will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.