Snappy Technologies develops Order Aggregation with Southern Co-op and Heart of England Co-op

Snappy Technologies has announced the enterprise launch of its Order Aggregation (OA) solution, which is designed to help retailers manage orders, menus, promotions, and inventory across multiple online delivery marketplaces, and control product and pricing centrally.

This has been developed in collaboration with retail partners Southern Co-op and Heart of England Co-operative during the last nine months.

Heart of England Co-operative Society became the first to process a Snappy OA order in June 2025 using Just Eat and Snappy Shopper channels and is now adding Uber Eats with all levels of last mile supported.

Then followed Southern Co-operative in September 2025, who are now operating across five marketplaces; Deliveroo, Uber Eats, Just Eat, Snappy Shopper, and FoodHub.

Mike Callachan, CEO, Snappy Technologies, says: “This is a huge milestone in our industry. Retailers of all sizes offering online delivery are now able to connect into more channels and access more customers. It's a win-win.”

"Our team has worked closely with marketplaces, EPoS partners, last mile operators and two pioneer retailers in Southern Co-op, and Heart of England Co-operative society. These collaborations have enabled us to deliver a fantastic solution that not only saves retailers time and money, but it also allows them to provide a better experience for their customers with faster deliveries and more accurate stock meaning less substitutions. This is all contributing to the significant increase in GMV we have seen with both pilot retailers."

Nick Smith, Commercial Director, Southern Co-operative, says: “This is an exciting phase of our quick commerce delivery expansion giving our members choice in the way in which they order with us.”

“In just five months, we’ve had triple digit growth to our GMV by extending into more marketplaces and implementing efficient in-store processes to meet demand. Snappy’s tech and support has enabled us to fulfil more orders and solve operational and technical issues as and when they occur, which means we fix-fast and maximise on our investment in OA."

Steve Browne, CEO, Heart of England Co-operative Society, comments: “Security and accuracy in order reconciliation across multiple channels is critical for us, and Snappy OA delivers that. By harnessing our existing EPoS investments, we’ve been able to simplify in-store processes, significantly reduce substitutions, and control our multi-channel pricing strategy.”

“Our long standing relationship with Snappy has been built on reliability, innovation, and exceptional support. As we look ahead, we’re excited to continue this growth journey with Snappy Technologies, including the launch of our own white label service."

2026 RTIH Innovation Awards

Online delivery will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.