Viking Growth invests in Inretrn, a company that helps retailers manage complex returns processes
Viking Growth has invested NOK 100 million in Inretrn, a Sweden-based AI driven returns management platform.
In a LinkedIn post, Viking Growth said: “Returns have become one of the biggest hidden costs in e-commerce. Nearly one in five online orders is returned, and retailers spend an estimated 17% of revenue handling returns. To help solve this challenge, we are investing in Inretrn, a Swedish SaaS company helping retailers automate and optimize complex post-purchase processes.”
It added: “Inretrn’s platform gives retailers an end-to-end solution for returns, exchanges, repairs, and claims handling, helping reduce costs, improve customer experience, and ensure products end up where they create the most value.”
“Handling returns has become one of the most costly challenges in the e-commerce process. Inretrn stands out with strong product depth and expertise, and with a customer base that confirms it is solving a real market need,” added Martin S. Eriksen, Investment Director at Viking Growth.
2026 RTIH Innovation Awards
AI will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
