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2026 RTIH Innovation Awards

Viking Growth invests in Inretrn, a company that helps retailers manage complex returns processes

Scott Thompson 20/05/2026 Scott Thompson 20/05/2026

Viking Growth invests in Inretrn, a company that helps retailers manage complex returns processes

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Scurri ZigZag partnership gives retailers a more joined up approach to returns conundrum

Staff Writer 10/04/2026 Staff Writer 10/04/2026

Scurri ZigZag partnership gives retailers a more joined up approach to returns conundrum

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Brits admit to wardrobing as they back crackdown on free online returns abuse

Staff Writer 26/01/2026 Staff Writer 26/01/2026

Brits admit to wardrobing as they back crackdown on free online returns abuse

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Asos kicks off 2026 with online returns launches for customers in Finland and Hong Kong

Staff Writer 14/01/2026 Staff Writer 14/01/2026

Asos kicks off 2026 with online returns launches for customers in Finland and Hong Kong

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ReBound research: Black Friday 2025 sales trigger busiest week of the year for customer returns

Staff Writer 09/12/2025 Staff Writer 09/12/2025

ReBound research: Black Friday 2025 sales trigger busiest week of the year for customer returns

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Footwear retailer shoezone boosts customer collection and returns options via Royal Mail tie up

Staff Writer 08/12/2025 Staff Writer 08/12/2025

Footwear retailer shoezone boosts customer collection and returns options via Royal Mail tie up

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US retailer Winn-Dixie expands Amazon online returns kiosks to 68 additional stores across Florida

Staff Writer 19/11/2025 Staff Writer 19/11/2025

US retailer Winn-Dixie expands Amazon online returns kiosks to 68 additional stores across Florida

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First InPost parcel lockers installed at UK Post Office as six-month nationwide trial kicks off

Staff Writer 17/11/2025 Staff Writer 17/11/2025

First InPost parcel lockers installed at UK Post Office as six-month nationwide trial kicks off

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ZigZag research: UK retailers claw back £1.7 billion in returns this year as they take the fight to serial returners

Staff Writer 22/10/2025 Staff Writer 22/10/2025

ZigZag research: UK retailers claw back £1.7 billion in returns this year as they take the fight to serial returners

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Antonio Colicchio departs Abercrombie & Fitch and announces launch of returns focused company

Staff Writer 07/10/2025 Staff Writer 07/10/2025

Antonio Colicchio departs Abercrombie & Fitch and announces launch of returns focused company

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Honeylove partners with Frate Returns to tackle fraud and streamline exchanges for customers

Staff Writer 25/09/2025 Staff Writer 25/09/2025

Honeylove partners with Frate Returns to tackle fraud and streamline exchanges for customers

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After Asos backlash UK shoppers say online returns limits fair when polices are explained

Rachel Lawler 01/09/2025 Rachel Lawler 01/09/2025

After Asos backlash UK shoppers say online returns limits fair when polices are explained

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ReBound Returns announces tie up with SEKO Logistics as it looks to expand Stateside operations

Staff Writer 29/08/2025 Staff Writer 29/08/2025

ReBound Returns announces tie up with SEKO Logistics as it looks to expand Stateside operations

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Global-e acquires AI technology specialist ReturnGo with focus on boosting post-purchase experience

Staff Writer 01/08/2025 Staff Writer 01/08/2025

Global-e acquires AI technology specialist ReturnGo with focus on boosting post-purchase experience

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Forter and PwC report flags top e-commerce fraud risks including remote access cyber attacks

Staff Writer 17/07/2025 Staff Writer 17/07/2025

Forter and PwC report flags top e-commerce fraud risks including remote access cyber attacks

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Forter research: many consumers deliberately abusing online returns policies amid tough times

Staff Writer 24/06/2025 Staff Writer 24/06/2025

Forter research: many consumers deliberately abusing online returns policies amid tough times

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Asos comes under fire as disgruntled customers' accounts are closed due to their online returns activity

Staff Writer 23/06/2025 Staff Writer 23/06/2025

Asos comes under fire as disgruntled customers' accounts are closed due to their online returns activity

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ReBound research flags growing shopper appetite to pay extra for sustainable online returns

Staff Writer 16/06/2025 Staff Writer 16/06/2025

ReBound research flags growing shopper appetite to pay extra for sustainable online returns

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InPost UK hits milestone as it announces installation of 1,000th Tesco parcel locker location

Staff Writer 19/05/2025 Staff Writer 19/05/2025

InPost UK hits milestone as it announces installation of 1,000th Tesco parcel locker location

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Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13/05/2025 Staff Writer 13/05/2025

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

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