Asos kicks off 2026 with online returns launches for customers in Finland and Hong Kong

Asos has announced new online returns initiatives for customers in Finland and Hong Kong.

In Finland, print free returns have been launched with UBsend through Posti Group Oyj. Customers can create their return with Asos and use their drop-off code at a Posti post office or locker.

In a LinkedIn post, Kaivon Ghajar, Senior Delivery Solutions Manager - Implementation (Global), said: “Posti has the most extensive delivery network in Finland consisting of approximately 1,100+ post offices, and over 2,100 parcel lockers (SmartPOST terminals).”

In Hong Kong, meanwhile, a new print free locker returns solution has been launched with APG eCommerce Solutions through KLN Logistics Group (Kerry Logistics). Customers create their return code with Asos, and use that to open the applicable locker compartment. The lockers are located throughout Hong Kong, including within various MTR stations.

Ghajar added: “Both Posti and Kerry are offering great returns solutions - it must be the orange branding! Shout out to our colleagues at ReBound - Katie Hood and Chris Hyland - for their support in delivering these integrations, to our carrier partners for their support, and to the Asos engineers for working their magic.”

2026 RTIH Innovation Awards

Online returns will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.