Footwear retailer shoezone boosts customer collection and returns options via Royal Mail tie up
shoezone has partnered with Royal Mail to expand its network of collection and return locations for online customers across the UK.
The tie up introduces thousands of new Royal Mail return points, with the aim of giving customers greater flexibility and choice when returning their online purchases.
New collection points and returns hubs include more than 24,000 locations where customers can drop off and collect parcels: 2,200 lockers; Almost 8,000 Royal Mail Shop outlets; 11,500 Post Office branches; 1,200 Royal Mail Customer Service Points; 1,400 parcel postboxes.
Customers can also drop off parcels in 3,500 solar powered postboxes, which feature a larger postbox slot suitable for parcels up to the size of a shoebox.
The addition of these locations forms part of shoezone’s investment in improving convenience and accessibility for online shoppers. It follows implementation of free next day delivery with no minimum spend, seven days a week, across its online shop.
Gary Baines, Head of Digital at shoezone, says: “More delivery options mean more flexibility and convenience for customers - from collecting an order on the go, to returning it when it suits them.”
2025 RTIH INNOVATION AWARDS
Online retail was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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