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Posts in Online returns

SAP Emarsys Customer Engagement research: almost half of UK shoppers want more sustainable returns

SAP Emarsys Customer Engagement research: almost half of UK shoppers want more sustainable returns

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Online returnsStaff WriterMarch 15, 2024SAP Emarsys, Online returns, Returns, Online delivery, Green retail, AI, PersonalisationComment

ReBound research: retail returns fraud rampant in the UK at a time when the industry cannot afford it

ReBound research: retail returns fraud rampant in the UK at a time when the industry cannot afford it

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Online returnsStaff WriterDecember 22, 2023ReBound, Online returns, Fraud, Cost of living crisis, Online retail, InflationComment

FedEx Europe boosts returns capabilities by teaming with 2023 RTIH Innovation Awards winner ZigZag

FedEx Europe boosts returns capabilities by teaming with 2023 RTIH Innovation Awards winner ZigZag

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Online returnsStaff WriterDecember 14, 2023FedEx Europe, ZigZag, Reverse logistics, Online returns, 2023 RTIH Innovation Awards, E-commerce, Online retail, Customer experienceComment

Fashion reCommerce brand RESPONSIBLE partners with Sorted to tackle overseas returns challenges

Online returnsStaff WriterFebruary 22, 2023RESPONSIBLE, Online returns, Sorted, Recommerce technology, Circular fashion, Overseas returns, Online retailComment

QUIZ tackles online returns challenge with technology partner nShift

QUIZ tackles online returns challenge with technology partner nShift

Online returnsStaff WriterDecember 8, 2022Quiz, nShift, Online returns, Online retail, Online deliveryComment

Evri extends safe place online delivery photos trial to include returns

Evri extends safe place online delivery photos trial to include returns

Online returnsStaff WriterNovember 2, 2022Evri, Hermes UK, Parcel delivery, Online returns, Online deliveryComment

Increasing number of UK brands now charging consumers for online returns

Increasing number of UK brands now charging consumers for online returns

Online returnsStaff WriterOctober 11, 2022parcelLab, Online returns, Online delivery, boohoo, Zara, Online retailComment

boohoo online returns move is lazy and irresponsible. Here’s why

boohoo online returns move is lazy and irresponsible. Here’s why

Online returnsStaff WriterJuly 14, 2022boohoo, Online retail, Online returns, Julian Burnett, LinkedIn, Social media, Brendan Witcher, ForresterComment

Fashion shoppers’ post-purchase selfies key to tackling online returns challenge

Fashion shoppers’ post-purchase selfies key to tackling online returns challenge

Online returnsStaff WriterJuly 14, 2022Nosto, Selfies, E-commerce, Online retail, Online returns, Virtual try on, Retail technologyComment

Doddle tackles online returns process with new self-service kiosks

Doddle tackles online returns process with new self-service kiosks

Online returnsStaff WriterJune 16, 2022Doddle, Self service kiosks, Online retail, Online returns, QR codesComment

Many Brits will avoid shopping online if they can’t return items for free

Many Brits will avoid shopping online if they can’t return items for free

Online returnsStaff WriterMay 18, 2022Appinio, Online retail, UK retail, Online returns, Green retail, Online delivery, Omnichannel retail, Stores, Social media, CoronavirusComment

Clarks deploys OtailO sustainable online product returns solution

Clarks deploys OtailO sustainable online product returns solution

Online returnsStaff WriterMarch 30, 2022OtailO, Clarks, Circular economy, Green retail, Startups, Online returns, Online retail, Supply chainComment

Leading UK DTC brands fail returns experience test

Leading UK DTC brands fail returns experience test

Online returnsStaff WriterJanuary 27, 2022parcelLab, Online returns, Online retail, Coronavirus, E-commerce, DTC brands, Direct to consumer brands, Online delivery, Sustainability, ChristmasComment

Oh Polly targets digital natives with InPost Instant Returns service

Online returnsStaff WriterSeptember 13, 2021InPost UK, Oh Polly, Online returns, Online retail, Parcel lockers, QR codes, Omnichannel retail, Missguided, New Look, schuh, Fashion retailersComment

Klarna flags power of online returns as customer acquisition and retention tool

Online returnsStaff WriterMay 26, 2021Klarna, Natalie Berg, Online retail, Payments, Online returns, Buy now pay later, Coronavirus, E-commerce, Omnichannel retail, StoresComment

schuh and New Look onboard with InPost Instant Returns service

schuh and New Look onboard with InPost Instant Returns service

Online returnsStaff WriterApril 22, 2021schuh, New Look, InPost, InPost Instant Returns service, QR codes, Omnichannel retail, Online returns, Online retail, Missguided, Green retail, Sustainable retailComment

Pureplay Missguided makes paperless returns move

Online returnsStaff WriterApril 7, 2021Missguided, Online returns, Green retail, Online retail, QR codes, InPost UK, PureplaysComment

Missguided deploys new InPost Instant Returns service

Missguided deploys new InPost Instant Returns service

Online returnsStaff WriterMarch 24, 2021Missguided, InPost UK, InPost Instant Returns service, Online returns, Online retail, E-commerce, QR codes, E-commerce returnsComment

Online retailers must tackle returns problem amid coronavirus outbreak

Online retailers must tackle returns problem amid coronavirus outbreak

Online returnsStaff WriterFebruary 10, 2021InPost UK, Online returns, Online retail, Parcel lockers, E-commerce, Omnichannel retail, Coronavirus lockdown, Coronavirus, Key workersComment

Walmart launches free returns service via FedEx

Walmart launches free returns service via FedEx

Online returnsStaff WriterDecember 22, 2020Walmart, Online retail, Online returns, FedEx, Walmart Carrier Pickup by FedEx, Omnichannel retail, Bricks and mortar retailComment