Evri Group hits one billion parcels per year milestone as it sees shopping habits changing for good
Evri Group says that it is now delivering more than one billion parcels on an annual basis. Martijn de Lange, Chief Executive at Evri Group, says: “Shopping habits have changed for good. The growth of online small businesses, social commerce and pre-loved marketplaces last year is driving parcel volumes higher, with the combined Evri Group now delivering more than one billion parcels annually.”
“Following significant investment in our service, operations and people this year, including £50 million to more than double our ParcelShop and locker network by 2030, we are focused on meeting customers where they are, with greater flexibility, convenience and choice. The formation of Evri Group, through our merger with DHL eCommerce UK and acquisition of Coll-8, means we are better placed than ever to offer greater reach and more ways for customers to send, receive and return parcels at a fair price.”
He says: “Our ambition is to become the UK’s largest parcel company by 2030, delivering 1.4 billion parcels a year. We will achieve that by continuing to invest in our network, technology and people, while maintaining the quality of service our customers expect.”
Technology investment
Evri Group says that it has invested significantly in technology and automation to improve how it operates. This includes Veri-snap, an AI powered system that reviews millions of delivery photographs each day, with the aim of ensuring deliveries meet customer expectations and best practice standards. As well as the company’s new courier app, which works in tandem with AI to enhance delivery quality, compliance and consistency in the final mile.
Retailer and customer facing improvements, meanwhile, include an upgraded AI chatbot with call-back and escalation features, direct chatbot deep-linking for faster customer journeys and a new real-time, fully digital client portal for account management.
2026 RTIH Innovation Awards
Online delivery will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
