Parcel delivery specialist Evri hits back at BBC following 'libellous' Panorama TV programme
Evri is suing the BBC for around £1.2 million over a Panorama programme that examined the pressures of working in one of its delivery units, and spoke to unhappy customers as well as couriers who said they struggled to make a living.
Evri disputes these claims and says it provides a fast, reliable and cost-effective delivery service. It also stresses that its couriers earn more than the national minimum wage.
In High Court documents it claims that it suffered "serious financial loss" and lost contracts worth more than £1.1 million as a result of the programme, which remains available to view online, as well as other sums. It claims that the BBC wrongly suggested it used "exploitative business practices" and misled a parliamentary committee by giving assurances its couriers weren't paid under the minimum wage.
It is also seeking an injunction to stop the BBC repeating the claims.
The BBC has not yet filed a defence and has said it doesn't comment on ongoing legal cases. A hearing in the claim is yet to take place.
2026 RTIH Innovation Awards
Online delivery will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
