Value retailer B&M wraps Point of Sale roll-out across 790+ UK stores in partnership with PMC
Value retailer, B&M, has partnered with PMC to deploy a Point of Sale (PoS) solution spanning across its entire estate. Operating one of the UK’s largest value retail estates, it has replaced its legacy PoS solution with new hardware and updated software. It also wanted to enhance in-store experiences as part of the refresh, adding new capabilities including faster transaction speeds, improved customer-focused functionality and reduced till friction.
Having worked together for over seven years across managed service IT provision, B&M opted to run with PMC and its PoS partner Flooid on this project. Full scale, post-pilot deployment started in January and is due to be completed in August.
David Laithwaite, Implementation Services Manager at B&M, comments: "PMC have proven experience with delivering PoS solutions. Their collaboration and seamless coordination with our other service provider and B&M staff have been exemplary. The synergy in communication and a joined-up working approach across the board has significantly enhanced our operational efficiency, enabling remarkable progress with this project.”
“We’ve seen PMC rise to the challenge, proactively plan for the narrow time window and ramp up resources to ensure the work gets done on time,” says Sheila Whitfield, Retail Service Delivery Manager at B&M.
“By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences,” comments Jake Allmond, Managed Services Director at PMC. “The solution will not only create friction free and faster transactions at the tills but will modernise its in-store technology landscape, allowing it to further enhance checkout capabilities in line with customer demands and evolving expectations.”
2026 RTIH Innovation Awards
PoS solutions will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
