BWH Hotels adds Toast as endorsed PoS provider to boost guest and hotel experiences in North America
BWH Hotels, which is comprised of WorldHotels, Best Western Hotels & Resorts and SureStay Hotels, has endorsed Toast as a PoS solution available to its properties across the United States and Canada. Through the partnership, properties will be able to access Toast’s platform, including Toast Go handhelds, Mobile Order & Pay, Toast Kiosks, Toast Catering & Events, and Toast Tables.
"In hotels, operators are often tasked with wearing a number of hats across operations, lodging, food service, and more," says Kelly Esten, Chief Marketing Officer and Chief Operating Officer of Enterprise at Toast. "We’re proud to support BWH Hotels, serving as a partner their hoteliers can rely on to help simplify service for staff and operators alike, while delivering the seamless experience modern travellers expect.”
"We are focused on equipping our hoteliers with technology that reduces complexity, drives operational efficiency and helps them deliver welcoming guest experiences," says Bill Ryan, Senior Vice President and Chief Technology Officer at BWH Hotels. "Because our portfolio includes a wide range of brands and property types, we look for solutions that can scale and adapt to support different business needs. Toast offers the flexibility, connectivity and functionality our hoteliers need to modernise their food and beverage operations while remaining focused on exceptional hospitality."
2026 RTIH Innovation Awards
Hospitality technology will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
