Brits give thumbs down to emotion detection tech, RichRelevance
RichRelevance has released research which asked 1,047 UK consumers to rate a number of different technologies and trends as either ‘creepy’ or ‘cool’.
Top five ‘creepy’ technologies:
1. Emotion detection technology that adapts your shopping experience depending on your mood (57.98%)
2. Facial recognition technology that recognises your preferences (56.83 %)
3. Retailers know when you’ve been paid (56.45 %)
4. Voice assistants within your home (Amazon Alexa, Google Home) are ‘always on’ and listening, providing product suggestions based on your conversations (56.35 %)
5. Targeted ads on your phone based on your proximity to certain shops (45.56 %)
Top five ‘cool’ technologies:
1. Fingerprint scanning to purchase items and arrange home delivery from the shopfloor (50.05 %)
2. Using voice-recognition technology to search for products (46.32 %)
3. Smartphone apps that show product information, display videos, or even flag where desired items are located (40.97 %)
4. Virtual reality goggles that simulate store aisles in your own home (40.59 %)
5. Digital screens/interactive mirrors/virtual reality glasses in dressing rooms (35.63 %)
“The technologies which customers have branded ‘cool’ are those that increase convenience or improve the customer experience, online and offline, with an appropriate trade-off against their privacy,” says Henrik Nambord, VP Sales, EMEA for RichRelevance.
Continue reading…