HappyOrNot collects NRF guest, retailer satisfaction data

The National Retail Federation is using HappyOrNot’s Smiley terminals to gauge guest and retailer satisfaction throughout its flagship event, NRF 2019, being held this week at the Jacob K. Javits Convention Center in New York.

“We are committed to creating a memorable and enjoyable experience for our attendees and sponsors,” says Susan Newman, Senior Vice President of Conferences of the National Retail Federation. 

“The easy-to-use feedback system offered by HappyOrNot gives us the capability to understand and continue to improve our performance, so we can deliver the highest level of satisfaction to our guests who attend NRF’s Retail’s Big Show. The feedback insights provided will augment our other ongoing monitoring used to enhance our guest experience.”

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