EDEKA Paschmann first German retailer to deploy Diebold Nixdorf AI powered self-checkout solution

EDEKA Paschmann in Düsseldorf has become the first supermarket in Germany to use Diebold Nixdorf's Vynamic Smart Vision I Shrink Reduction solution at its self-service checkouts.

The AI enabled technology addresses errors at the self-service checkout - both unintentional and deliberate. In addition, the systems are equipped with Diebold Nixdorf's automatic, AI powered age verification.

Vynamic Smart Vision I Shrink Reduction uses cameras to analyse customer behaviour and activities at the self-service checkout in real-time. If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing that an item has not been scanned correctly.

Once the shopper self-rectifies and scans the product which was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly.

Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in future.

By using a consumer facing camera and algorithm, shoppers can authorise the purchase of age restricted goods like alcoholic beverages. This means staff members only need to assist those who score below the age threshold or those who do not wish to opt in.

Both solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR compliant.

Falk Paschmann, Managing Director at EDEKA Paschmann, says: "The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process.”

“With Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age restricted goods, more quickly."

Leyla Feghhi, Head of Retail Sales in the DACH region at Diebold Nixdorf, says: "We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in Germany at EDEKA Paschmann. With this AI-powered solution, we already cover more than 20 of the most common causes of shrink.”

“At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions."

EDEKA Paschmann also plans to use Vynamic Smart Vision | Fresh Produce Recognition, Diebold Nixdorf's AI powered solution for automatic recognition of fruit and vegetables.

2025 RTIH INNOVATION AWARDS

AI will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.