Otto opts for Teleopti WFM tech

German online retailer Otto has deployed Teleopti’s workforce management technology to support a national network of 15 contact centres. 

Stefan Schäff, Division Manager at Otto, comments: “Our aim was to find one single solution that was modern and most importantly, could adapt to how our people wanted to work. After evaluating four products, we chose Teleopti because it had the best vision for engaging our staff. The implementation itself was fast and successful, the product works as it was designed to and it has dramatically simplified and hastened our forecasting activities for millions of shifts.”

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