Chattermill snags major funding for its CX platform

London-based startup Chattermill has closed an $8 million Series A round. 

This was led by DN Capital, with participation from Ventech, btov Partners and Silicon Valley Bank. Several angel investors also participated, including Matt Price, Senior Vice President at Zendesk, who will join the venture’s board.

ChatterMill’s machine learning platform collects customer data from the likes of reviews and social media and delivers insight to decision makers while that data is still relevant. It has worked with the likes of HelloFresh, Uber, Deliveroo and Zappos.

“Our mission is to help every business become truly customer-focused,” says Mikhail Dubov, CEO and Co-founder, Chattermill.

“Every decision made at every level of the organisation should be taken with the customer in mind if teams want to win in today’s experience economy. This isn’t limited to customer experience departments, but should inform everyone across product, operations, marketing, and the leadership team.”

Chattermill will use the aforementioned funds to expand its offices in London and Berlin, hiring engineers, data scientists, enterprise sales and marketing experts.

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