Joe Browns deploys Hermes UK What's inside the box? returns service
Consumer delivery company, Hermes UK, has launched a new service designed to improve the returns experience.
It follows a trial by fashion retailer, Joe Browns.
The What’s inside the box? offering allows consumers to inform the retailer exactly which items they are returning in advance. There is also the option for retailers to offer an immediate or expedited refund.
The functionality can be integrated into a company’s own website or app or through the Hermes website.
Chris Ashworth, CIO at Hermes UK, says: “This is another great addition to our already industry leading returns proposition.”
“It forms part of our ongoing commitment to developing and delivering market leading solutions that improve the customer journey whilst adding value for our retail clients.”
Darren Abbott, Financial Director at Joe Browns, comments: “This is another step forward from Hermes in helping to make our customer journey simpler.”
“Returns have always been a fundamental part of clothing mail order and, with recent changes in buying habits switching from in-store to online, this has become increasingly important.”
“As a business the more information we can collect in an electronic format the more efficient we become. What’s in the box? gives both us and our customers exactly what they need,” he concludes.
