Tesco website and app still down as hackers hit grocery delivery service
Tesco's grocery website and app have been offline since Saturday morning, a result of the retailer being hit by hackers.
Yesterday morning, it posted on Twitter: "We're experiencing an issue with our website and app and are working hard to get things back up and running. We apologise for any inconvenience."
And a spokesperson has now told RTIH: “An attempt was made to interfere with our systems which has caused problems with the search function on the site.”
“We’re working hard to fully restore all services and apologise for the inconvenience. There is no reason to believe that this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.”
There is currently no timeframe for the issue to be fixed.
Tesco receives around 1.3 million online orders every week.
Disgruntled customers have been venting spleen on social media.
“Tried to DM to cancel my order for today last night but nobody has responded, and website and app still down! I presume I can just turn away the order when it arrives?” said Laura MacLeman.
“There are only two bottles of alcohol in there to hold the slot so it’s completely useless to me.”
Another commented: “Why is this not being covered???? One of the UK’s largest retailers website has been down for 24hrs and it’s not made the news???”
Meanwhile, Tesco rival, Iceland, couldn’t resist having a dig.
Nice one, guys.
Autonomous retail
On the bricks and mortar side of things, Tesco has launched its first high street checkout-free store.
As we reported in July, named GetGo, this can be found in High Holborn, on the edge of the City of London.
Kevin Tindall, Managing Director at Tesco Convenience, says: "We are constantly looking for ways to improve the shopping experience and our latest innovation offers a seamless checkout for customers on the go, helping them to save a bit more time.”
"This is currently just a one store trial, but we're looking forward to seeing how our customers respond."
Last year, High Holborn became the retailer’s first cashless store in central London.
And now Tesco has deployed its Trigo powered version of Amazon’s Just Walk Out offering there.
Tapping AI and computer vision technology, the solution enables shoppers to walk into a store, check in via a QR code, select items for purchase and, you know what’s coming next, just walk out.
