Retail Assist strengthens Vue Cinemas partnership with Multikino deal

Vue Cinemas has chosen Retail Assist to provide first line IT help desk support to its Multikino and Cinema 3D cinemas in Poland.

Retail Assist has worked with Vue International since 2009, helping drive incidents down in its 90 UK locations.

The former’s IT help desk will support Multikino's 44 cinemas in Poland and one in Lithuania, 8am-12am, seven days a week.

We are thrilled to announce that @vuecinemas has chosen us once again to support their growth and provide 1st line Help Desk support to its Multikino and Cinema 3D cinemas in Poland 🎞️

Read the news release here: https://t.co/Nex62Tv0Kv #NewCustomer #HelpDesk pic.twitter.com/pHOE42zJwY
— Retail Assist (@RetailAssist) July 14, 2021

Mariusz Ciuchta, Director of IT at Multikino, says: "We needed a support partner who could support our in-country language requirements yet also have a great awareness of our operating model, systems, and the service that is required.”

“The existing relationship with Retail Assist really helped with this decision and they have acted like an extension of our own team in order to get this up and running smoothly from their UK base."

Retail Assist's project management team has been working with Multikino throughout the Covid-19 outbreak, with the project having to start and pause multiple times throughout lockdown closure restrictions on cinema estates.

Retail Assist currently deal with IT queries for Vue in the UK and The Space Cinema in Italy.

And it is now taking calls on cinema technology such as projectors, sound equipment in addition to routine IT queries such as PoS systems within Poland.

Tina Hand, Head of Systems Support, Retail Assist, says: “We could not be prouder of our multilingual Help Desk team for their vital input and support throughout the whole project.”

“They have gone above and beyond to build relationships and minimise the impact of the language barrier.”

“We’ve got dedicated polish speakers in place to support services, which bolsters our language capability. We look forward to supporting their future global growth."