Currys CIO Andy Gamble hails ‘incredible’ ShopLive omnichannel service
The Currys ShopLive omnichannel offering turned two on Friday.
The service, which launched in June 2020, connects customers to a video chat with a tech expert.
In a LinkedIn post, Andy Gamble, Chief Information Officer, said: “ShopLive is an incredible way for us to engage with our customers, bringing the best of in-store and online together through a video call to help you choose, afford and enjoy your technology.”
He added: “With over four million calls under our belt and a 4.4/5 rating, customers are still telling us they love it.”
“Not bad for something initially built in six weeks. Really proud of the brilliant teams who made this possible and to our ShopLive superstars for delighting our customers, day in day out, for the last two years.”
Simon Peck
Simon Peck recently took on the newly created role at Sofology of Digital & Business Development Director.
He joined from Currys where he served as Head of Omnichannel Development.
Reporting to the COO, Peck was responsible for the development of the retailer’s omnichannel strategy, including business ownership of ShopLive, and an order online, collect in-store fulfilment offer.
In a LinkedIn post, he said: “Sofology is an amazing, customer obsessed business, with a culture that rings true on all the things that I think are important in driving business success.”
“It's easy to start a new role getting into the usual rhythms of retail and your own role, but my journey starts with truly getting to learn all aspects of the business and the customer...working in stores, out on the delivery vans, in the distribution centre, customer services and so much more, which I'm really looking forward to.”
He concluded: “Whilst my journey at Currys has ended, I have loved working across multiple roles, with some amazing people, many of whom have played a big part in my development.”
“I have seen and been a part of a huge amount of change with the business and wish all of the team huge success in their transformation journey to helping everyone enjoy amazing technology.”
“As a shareholder I will continue to watch their progress with interest.”
