Ferguson selects Parcel Pending by Quadient smart lockers for in-store order pickup
Ferguson, which sells plumbing supplies, HVAC products, and building supplies to professional contractors and homeowners. has deployed Parcel Pending by Quadient smart lockers, including a new line of oversized lockers, in response to customer demand for a streamlined in-store pickup experience during and outside of regular store hours.
Ferguson operates over 1,500 locations in the United States, serving all 50 states, many with same-day and next-day product availability.
Quadient’s oversized lockers solution was chosen to provide contractors with convenient, self-service transactions for large and bulky items. These can store everything from small plumbing tools to larger scale products, such as 10 foot piping, water heaters and HVAC units.
“Our entire culture centres around helping our customers handle their complex projects as seamlessly as possible,” says James Golini, Vice President of Residential Trade at Ferguson.
“By investing in innovations like Parcel Pending by Quadient’s smart lockers, we’re showing our customers in a tangible way that we value their time and understand their daily demands. We’ve earned a reputation with contractors for delivering unparalleled quality and service, so we’re excited to continue exceeding their expectations.”
After a Ferguson associate stages the order, the customer receives a text notification with a one time user barcode. They pick up the parcel by scanning the code with their smartphone. Customers do not need to wait in a line, receive any store assistance or even enter their information on a touchscreen.
On Ferguson’s end, the locker technology syncs with the company’s inventory system, tracks when an item has been retrieved and closes out the transaction.
“We’re thrilled to partner with Ferguson in furthering its mission to provide world-class customer experiences. Our smart locker solution is designed to substantially increase customer convenience, satisfaction and loyalty,” says Benoit Berson, Chief Solution Officer, Parcel Locker Solutions at Quadient.
“We look forward to a long-term partnership with Ferguson to ensure all the benefits of our technology are realised and tailored to maximise the impact for both their associates and customers.”
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