Raymour & Flanigan deploys Körber warehouse management system to boost end customer experience

US-based furniture and mattress retailer, Raymour & Flanigan, has partnered with Körber as it looks to respond more effectively to today's consumer challenges through warehouse improvements pushing for greater order accuracy, speed and fulfilment.

“We believe our people are our greatest asset, and when we began working with the Körber team, we felt an immediate connection to their core business values and company culture," says Bryan Anastasi, Vice President of Customer Care and Business Solutions at Raymour & Flanigan.

"Körber will help our associates do their jobs even more efficiently, enabling them to spend more time building customer connections. We look forward to having them as a partner in our future growth journey."

A family business founded in 1947, Raymour & Flanigan began with one store in Syracuse, New York, and has grown to more than 140 retail locations and 7.000 employees.

To adapt to changing market demands and support its next stage of growth, it decided to reduce manual processes and upgrade its technology systems.

"As customer expectations grow, digitised warehouse functions become key to achieving these goals. Our WMS products make this possible, encompassing the unique needs of small businesses, global enterprises, and third-party logistics providers," says Richard Stewart, Vice President Software Americas at Körber Business Area Supply Chain.

"All of our customers need seamless support when it comes to delivering on their brand promises, especially in the furniture retailing industry where timeliness and accuracy are paramount, after all they are handling products that set the stage for memories that will last for generations."