British fashion retailer Jigsaw tackles returns challenges with deployment of Reveni Instant Refunds solution

Jigsaw has deployed technology from returns management specialist Reveni.

In a LinkedIn post, Fernando Pedraz, Co-founder and CEO at Reveni, said: “Since their inception, Jigsaw has evolved into a bastion of British fashion, known for its elegant designs. Our growth from a small team to a category creator mirrors Jigsaw's journey of setting style benchmarks.”

He added: “They chose Reveni to turn returns into a loyalty lever by integrating our cutting-edge Instant Refunds which are increasing the repurchase rate. We've also streamlined Jigsaw's reverse logistics operations, elevating the shopping experience for Jigsaw's customers.”

“Proud to align with industry leaders like Shopify, Global-e, Voyado and Truefit, pivotal in changing the fashion industry standards. Stay tuned for exciting updates from this collaboration - the future of fashion looks brighter than ever.”

2024 RTIH INNOVATION AWARDS

Returns management is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.