Mattress Warehouse taps GTT Envision platform to support expansion and tech driven shopping experiences

Mattress Warehouse is tapping GTT’s managed network and security services to support a consistent and superior buying experience for the retailer’s customers in more than 350 stores. 

It uses technology to give customers a differentiated in-store experience; its patented bedMATCH system uses 18 statistical measurements and runs thousands of scientific calculations to determine the best mattress for each customer.

To support this, Mattress Warehouse has chosen GTT to deliver security and reliable connectivity between its retail sites and cloud-hosted corporate resources. This will ensure access to the customer service systems required to achieve individualised postural support for every client. 

“Keeping our expansion goals in mind, GTT brings its expertise to more than 350 Mattress Warehouse locations in a scalable agile manner that delivers the uninterrupted operations so critical to retail businesses like ours today,” says Chuck Wasson, CIO, Mattress Warehouse.

“GTT is a collaborative and reliable partner, and its support through the past 10 years has been essential to our continued business transformation activities. By partnering with GTT, we can offer our customers a more secure and reliable buying experience while ensuring our stores operate dependably and efficiently.”

“We’re proud to be the networking and security partner for Mattress Warehouse from its beginnings in Frederick, Maryland, to its earned status today as an industry market leader,” says Joan Logan, President, Americas Division, GTT.

“The results of our partnership can be seen at the customer level with the outstanding shopping experiences Mattress Warehouse consistently provides. Working hand in hand to develop, implement and evolve its infrastructure, and by using industry best practices for cybersecurity and resilient networking, Mattress Warehouse’s skilled IT operations team is free to focus on top-level strategic business priorities relying on GTT to manage the daily operations of their secure cloud network.”  

Mattress Warehouse is leveraging the GTT Envision platform including its Tier 1 global IP network and managed networking to provide connectivity for on-site Point of Sale systems, cloud hosted business systems such as inventory tracking, and bandwidth intensive applications including videoconferencing used for remote employee product and in-store customer service training.

In addition, managed firewall services with 24/7 monitoring, and high performance broadband wireless backup capabilities via low-latency 5G fixed wireless services with access to multiple mobile operators - are deployed by GTT to defend critical business assets at each Mattress Warehouse retail location.  

2024 RTIH INNOVATION AWARDS

Physical stores were a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering.