Carrefour Italy deploys SymphonyAI Store Intelligence computer vision product across its estate

Carrefour Italy has selected SymphonyAI Store Intelligence to reduce labour, improve pricing and promotional accuracy, increase on-shelf availability, and reduce out-of-stocks.

During a pilot involving the AI-based computer vision product, store associates used handheld devices with the SymphonyAI Store Intelligence software to instantly pinpoint and remediate any problems.

"We embrace digital innovation to improve operational efficiency, achieve high quality shopper engagement, and reduce waste,” says Carrefour Italy Chief Information Officer Alessandra Iacovelli.

“With SymphonyAI Store Intelligence, we take bold strides to achieve all those goals and establish the foundation for an end-to-end connected retail operation. Partnering with a trusted innovation leader like SymphonyAI helps us leap forward in store operations maturity at a critical time in the industry.”

“We share Carrefour Italy’s excitement about Store Intelligence delivering rapid benefits and forming the basis of a Connected Retail transformation at Carrefour Italy. It is in Carrefour’s DNA to maximise the advantage of disruptive innovation and we are delighted to partner with them as a first mover in Italy for AI computer vision store intelligence,” says Dusan Rnic, Senior Vice President for International in the SymphonyAI retail CPG division.

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

As AI sees increasing adoption in the retail space, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Thursday, 3rd July. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

FAQs

Is there a fee to enter the awards?: No, it is free of charge.

Can I enter across multiple categories: Yes.

Do I need to complete all the sections in the entry form? No, but the more information you provide, the better chance you have of producing a successful submission.

Is there a certain timeframe for nominated projects, initiatives etc? Yes, nominated projects, initiatives etc should have been completed (or substantially completed) during the last 12 months.

Who has visibility of our completed entry form and what information will be public should we win or be shortlisted? Only our Editor, Scott Thompson, and judging panel will view submissions. The information provided in the summary section of the entry form will be made public.

Do you only accept entries from UK-based companies? No, we accept entries from all parts of the world.

What is the shortlists process? Shortlists will be announced in April 2025, then shortlisted entries will be sent to our independent judging panel who will decide upon the winners and highly commended submissions. Shortlisted companies will be invited to attend an awards ceremony at The Barbican in Central London on Thursday, 3rd July 2o25.

Do winners and highly commended companies receive post-event coverage? Yes, post-event coverage includes articles on our website and also an in-depth awards review in our printed magazine. There is also the opportunity for a company profile type piece to be published on our site and within our magazine.

When is the deadline for 2025 submissions? Friday, 23rd May 2025.

When will the 2025 winners be revealed? Winners will be announced at an event at The Barbican in Central London on Thursday, 3rd July. This will kick off with a drinks reception, followed by a three course meal, awards ceremony, and after party featuring DJ until midnight.

Who will be judging submissions? Details of our 2025 judging panel will be announced in the near future.