Good Food Holdings taps AI-based connected retail solutions from SymphonyAI across stores and supply chain

Good Food Holdings is implementing SymphonyAI’s connected retail software, including CINDE demand performance, store and shelf performance, and merchandising, to drive informed actions faster than ever before across store, shelf, merchandise and supply chain for its US West Coast banners.

With five distinct food retailing brands, Good Food Holdings turned to SymphonyAI to improve enterprise wide insights and on-shelf availability.

The California-based retailer will use SymphonyAI CINDE demand performance, store and shelf performance, and merchandising, including master data management to unify data while supporting multiple item hierarchies across its Bristol Farms, Lazy Acres Natural Market, Metropolitan Market, New Seasons Market, and New Leaf Community Markets locations.

Using SymphonyAI AI-based supply chain capabilities including Demand Forecasting AI, store replenishment, fresh and kitchen management, and distributed order management, Good Food Holdings says it will achieve connected forecasting and availability to ensure shoppers have consistent access to the items they want across every store.

Good Food Holdings is also piloting CINDE Store Intelligence with AI and computer vision for real-time insights into shelf conditions with prioritised workflows and insight-based recommendations that improve on-shelf availability.

CINDE Merchandising provides Good Food Holdings with real-time customer insights transformed into prescriptive actions that help category managers optimise assortments.

CINDE Connected Promotions provides AI-based analysis of sales, customer, and promotion data to enable Good Food Holdings to deliver high impact, customer centric promotional offers while avoiding promotions that are ineffective.

“With the SymphonyAI connected retail portfolio, we can ensure high-quality, consistent shopper experience across all our banners while achieving system-wide efficiencies and processes to scale seamlessly,” says Good Food Holdings CEO Neil Stern.

“The integrated end-to-end view from SymphonyAI gives us shelf-to-supplier insights and efficiencies that make our supply chain, merchandising, and promotions more robust and engaging while bringing our product strategies to life at the shelf.”

“We are excited to team with SymphonyAI to strengthen our customer-centric brand promise and take our operations to a higher level of maturity.”

“We are bringing the vision of connected retail to reality for Good Food Holdings as they position company wide for growth, scale, and long-term customer loyalty,” says SymphonyAI Retail/CPG division President Manish Choudhary.

“We are excited to help Good Food Holdings deliver enhanced shopper experience using end-to-end solutions from SymphonyAI’s industry leading predictive and generative AI portfolio.”