CX focused Gap in market for Head of Product Management to lead Customer Value Stream

Gap is looking to recruit someone to take on the role of Vice President, Product Management with a focus on customer facing systems.

In a LinkedIn post, Sven Gerjets, EVP, Chief Technology Officer at Gap, said: "We're on a mission to redefine how customers experience our brands - across every digital touchpoint and in every store."

"We're looking for a bold, visionary Head of Product Management to lead our Customer Value Stream. This role oversees all customer impacting technologies - from MarTech and digital experiences to in-store innovation. It’s one of the most critical roles in our technology organisation, sitting at the intersection of strategy, product, and experience."

He added: "We’re seeking a strong leader with: Deep experience in product management at scale; A track record of delivering results in dynamic, fast paced retail environments; Passion for modern, human centred, tech enabled transformation; The ability to bring cross-functional teams together to drive value for both customers and the business. If you're excited by the opportunity to shape how millions of customers engage with our brands - and to lead a world class team while doing it - we’d love to hear from you."

Interested? Then you can apply here.

2025 RTIH INNOVATION AWARDS

Customer experiences will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.