Paradies Lagardère taps TruRating consumer intelligence and analytics platform

Paradies Lagardère - a travel retailer and restaurateur operating in airports across North America - has gone live with TruRating, a consumer intelligence and analytics platform.

In a LInkedIn post, TruRating said: “With a presence in more than 100 airports, Paradies Lagardère brings travelers a best-in-class mix of specialty retail, duty free, and dining experiences. From globally recognised brands to local favourites, they’re committed to delivering convenience, quality, and care to every passenger journey.”

“Now, they’re taking the next leap forward: Capturing real-time feedback from travellers on the move; Surfacing location level insights to optimise service and operations; Making data driven decisions that elevate the airport experience.”

It added: “We help retailers and restaurateurs listen at scale - one checkout, one voice, one insight at a time. A huge thank you to our partners at Adyen and other collaborators for helping us bring this to life. Welcome aboard, Paradies Lagardère - we’re thrilled to support your journey in making every traveller’s experience even better.”

2025 RTIH INNOVATION AWARDS

Consumer intelligence will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.