Consio AI bags $3.3 million in funding to unlock phone channel as growth area for e-commerce brands

Consio AI, a startup that automates phone-based engagements for e-commerce brands, has announced a $3.3 million funding round. Its first such round, this was led by RTP Global (early backers of Datadog and Delivery Hero), with participation from Jason Lemkin’s SaaStr Fund, Mu Ventures, the founders of Gorgias, and industry operators from Ramp and Datadog.

Consio was co-founded by Philippe Roireau and Martin Latrille, who were early employees at Gorgias, a customer support unicorn.

“Shoppers making big purchases want real conversations not another email or chatbot,” says Roireau. “Consio picks up every inbound call instantly and places perfectly timed outbound follow-ups, so brands never miss a sale or make customers wait.”

The new capital will be used to accelerate engineering, go to market, and partner ecosystem growth.

“Voice is the most underutilised conversion lever in commerce especially for high ticket purchases,” says Thomas Cuvelier, Partner at RTP Global. “Consio AI unlocks the phone channel as a profitable growth engine. Backing Philippe and Martin was obvious given their unique domain expertise from Gorgias.”

RTIH AI in Retail Awards

RTIH proudly presents the first edition of its AI in Retail Awards, sponsored by VenHub Global, 3D Cloud and EdTech Innovation Hub.

Check out our finalists here.

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2026 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2026 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.