ORLEN Deutschland rolls out digital receipts across more than 600 German fuel stations with refive
ORLEN Deutschland has rolled out refive's digital receipt and customer engagement platform across more than 600 fuel stations in Germany.
Customers can now receive their digital receipt directly at the payment terminal via a QR code scan - no app required. This gives ORLEN Deutschland a channel to reach people after every visit with relevant offers, information and campaigns.
For fleet accounts, the integration delivers compliant e-invoices that meet tax requirements. Every receipt remains digitally available after the visit. Customers also continue to have the option to receive a paper version. Through an integrated receipt finder, they can retrieve any receipt within seconds after their visit, using a search by date, station and payment details, without needing to contact ORLEN Deutschland or the station itself. On the operator side, a receipt archive enables ORLEN Deutschland's support team to retrieve and reissue any receipt across the entire network immediately.
The deployment connected refive to ORLEN Deutschland's existing infrastructure with no changes to hardware or station operations.
"With the move to digital receipts, we are making the experience at our fuel stations faster, more digital and more sustainable for everyone who fills up with us. Eliminating thermal paper at more than 600 stations is a significant operational and environmental step and fits our strategy of developing our network with purpose. In refive, we have found the platform that enabled us to take this step across all our stations simultaneously,” says Andreas Trost, Chief Financial Officer at ORLEN Deutschland.
"Partnering with ORLEN Deutschland meant understanding a genuinely diverse customer base - each with different needs, different expectations, and different points of friction at the station. What brought this together was a shared commitment to serving every one of those customers properly. When an operator of ORLEN Deutschland's scale makes that decision, it sets a new benchmark for what fuel stations across Europe can look like,” says Mitul Jain, Co-founder and CEO at refive.
2026 RTIH Innovation Awards
Digital receipts will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
