Yocuda research: Many UK grocery shoppers are ditching paper as they instead choose digital receipts in-store

New research from digital receipt provider Yocuda finds 71% of UK grocery customers choose a digital receipt when offered one in-store, rising to 81% of those who buy groceries every day. 

Yocuda surveyed 1,015 UK consumers about their grocery shopping habits, with 79% stating they would like to receive a digital receipt each time they use their loyalty card in-store and 63% expecting retailers to provide personalised offers based on their purchasing history. 

Most people agreed that retail was shifting toward paperless receipts, with 85% believing there will be no or fewer paper receipts within five years. This rose to 93% amongst consumers buying groceries every day. 

“These insights confirm what we at Yocuda have long understood: UK consumers are ready to move beyond paper receipts, not just for convenience, but because they expect more sustainable and personalised solutions,” says Edward Drax, Managing Director at Yocuda. 

“We are witnessing grocery become one of the fastest growing sectors for digital receipt adoption, whether integrated into loyalty apps or offered at checkout. The conversation is no longer about whether digital receipts will become the norm within grocery stores, but when.”

Consumers saw several benefits in switching to digital receipts, with 60% of consumers saying this makes them less likely to lose to receipt and 59% believing it is better for the environment, while 50% feel it is easier to store them than paper receipts. 

Drax adds: “For brands, this isn’t just a sustainability issue - it’s a customer experience opportunity. Digital receipts open the door to in-store customer identification, personalised post-purchase engagement, loyalty integration, and reduced friction at checkout, all while helping reduce waste and carbon emissions. We’re proud to be supporting leading retailers on their journey towards this receipt transformation and a more sustainable future in retail.”

2025 RTIH INNOVATION AWARDS

Green retail will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.