Retail Technology Innovation Hub

BRINGING YOU THE LATEST RETAIL TECHNOLOGY NEWS AND VIEWS FROM AROUND THE WORLD

Posts in Customer experience

Leveraging technology for an enhanced customer experience in the cannabis retail space

Leveraging technology for an enhanced customer experience in the cannabis retail space

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Customer experienceStaff WriterMarch 25, 2024Cannabis, Cannabis retail, Customer experience, Technology innovation, AI, Blockchain, Supply chain, sustainability, CXComment

BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market

BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market

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Customer experienceStaff WriterDecember 15, 2023BSH Group, Medallia Experience Orchestration, DTC channels, AI, Personalisation, Customer experience, Omnichannel retail, Customer insightsComment

How retail businesses can keep their customers happy

How retail businesses can keep their customers happy

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Customer experienceStaff WriterOctober 30, 2023Customer experience, CRM systems, Stores, Point of SaleComment

How to use tech to improve your customer experience

How to use tech to improve your customer experience

Customer experienceStaff WriterAugust 20, 2023Customer experience, Personalisation, CRM systems, AI, Chatbots, Data analytics, Omnichannel retailComment

Carrefour Belgium taps Goodays tech to ensure that customer feedback is on its radar daily

Carrefour Belgium taps Goodays tech to ensure that customer feedback is on its radar daily

Customer experienceStaff WriterAugust 10, 2023Carrefour Belgium, Carrefour, Goodays, Stores, Customer feedback, Customer experience, Customer satisfactionComment

Great customer experiences key as London faces brand loyalty crisis due to cost of living crisis

Customer experienceStaff WriterAugust 10, 2023London, Loyalty, Cost of living crisis, Customer experienceComment

Shopping centres giant Unibail-Rodamco-Westfield rolls out Goodays Connect customer experience platform

Shopping centres giant Unibail-Rodamco-Westfield rolls out Goodays Connect customer experience platform

Customer experienceStaff WriterJuly 27, 2023Unibail-Rodamco-Westfield, Goodays, Goodays Connect, Customer experience management, Shopping centres, Customer feedbackComment

John Lewis Partnership taps Salesforce tech for more personalised, convenient, seamless customer experience

John Lewis Partnership taps Salesforce tech for more personalised, convenient, seamless customer experience

Customer experienceStaff WriterJuly 3, 2023John Lewis Partnership, John Lewis, Waitrose, Salesforce, Customer experience, DataComment

Stinker Stores packs a Punch as it rolls out PAR Technology loyalty solution to boost customer experience

Stinker Stores packs a Punch as it rolls out PAR Technology loyalty solution to boost customer experience

Customer experienceStaff WriterMay 25, 2023Stinker Stores, PAR Technology, US retail, Stores, Loyalty, Customer experienceComment

Valtech announces partnership with Specsavers to optimise optical retailer’s customer facing technology

Valtech announces partnership with Specsavers to optimise optical retailer’s customer facing technology

Customer experienceStaff WriterApril 3, 2023Valtech, Specsavers, MACH Alliance, Retail technology, Digital transformation, Customer experience, Composable commerceComment

Prada Group teams with Adobe as it looks to reimagine store and digital experiences in real-time

Prada Group teams with Adobe as it looks to reimagine store and digital experiences in real-time

Customer experienceStaff WriterMarch 22, 2023Prada Group, Adobe, Retail technology, Adobe Real-Time Customer Data Platform, Adobe Journey Optimizer, Adobe Experience Cloud, Customer data, Personalisation, Stores, Online retail, Omnichannel retail, Customer experience, Digital retailComment

Critizr changes name to Goodays, launches Artificial Intelligence Lab and appoints new Chairman

Critizr changes name to Goodays, launches Artificial Intelligence Lab and appoints new Chairman

Customer experienceStaff WriterMarch 15, 2023Critizr, Goodays, AI, Artificial intelligence, Appointments, Goodays AI, Martin Green, Customer experience, Customer satisfaction, Retail technologyComment

Asos and New Look shine in customer experience research as Zara flops

Asos and New Look shine in customer experience research as Zara flops

Customer experienceStaff WriterNovember 16, 2022Chattermill, Customer experience, Fashion retailers, Asos, New Look, H&M, Next, ZaraComment

Delivering a flawless customer experience wherever, however, and whenever people shop

Delivering a flawless customer experience wherever, however, and whenever people shop

Customer experienceStaff WriterOctober 3, 2022Customer experience, Omnichannel retail, Online retail, Stores, PoS, Keysight Technologies, CXComment

DFS Furniture opts for Medallia customer experience tech

DFS Furniture opts for Medallia customer experience tech

Customer experienceStaff WriterAugust 1, 2022DFS Furniture, Medallia, Customer experience, Retail technology, CXComment

Happy Finish announces Marks & Spencer online CX tie up

Happy Finish announces Marks & Spencer online CX tie up

Customer experienceStaff WriterNovember 29, 2021Happy Finish, Marks and Spencer, Customer experience, M&S Home, Online retail, Digital retail, Augmented reality, Omnichannel retailComment

Enhancing consumer experiences within retail spaces

Enhancing consumer experiences within retail spaces

Customer experienceStaff WriterNovember 14, 2021Customer experience, CX, Customer engagement, Stores, Bricks and mortar retail, Retail technology, Payments, Omnichannel retail, Social media, CoronavirusComment

Brits buy more from brands they trust and ditch those they don’t

Brits buy more from brands they trust and ditch those they don’t

Customer experienceStaff WriterNovember 4, 2021Adobe, Data, Customer relationships, Loyalty, Customer experienceComment

Blue Diamond deploys Critizr Connection platform

Customer experienceStaff WriterSeptember 1, 2021Blue Diamond, Critizr, Critizr Connection, Customer interaction management, Garden centres, Stores, Bricks and mortar retail, Customer experienceComment

McDonald’s overhauls customer experience team for a digital age

Customer experienceStaff WriterJuly 27, 2021McDonald’s, Customer experience, Manu Steijaert, Omnichannel retail, Hospitality and leisure, Mobile retail, Online delivery, Restaurants, AppointmentsComment