RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER Call centres Staff Writer 11/22/23 Call centres Staff Writer 11/22/23 The benefits of outsourced vs. in-house call centres: a quick comparison Continue reading… Read More E-commerce Staff Writer 9/15/21 E-commerce Staff Writer 9/15/21 eDesk and Aircall agree e-commerce helpdesk partnership Read More Call centres Staff Writer 10/2/20 Call centres Staff Writer 10/2/20 X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres Read More Call centres Staff Writer 4/30/20 Call centres Staff Writer 4/30/20 GMB blasts Asos over call centre redundancy talks Read More Retail technology Staff Writer 3/11/19 Retail technology Staff Writer 3/11/19 Pets at Home deploys Upland Software CX tech Read More Retail technology Staff Writer 3/26/18 Retail technology Staff Writer 3/26/18 Shop Direct invests in Pindrop tech Read More
Call centres Staff Writer 11/22/23 Call centres Staff Writer 11/22/23 The benefits of outsourced vs. in-house call centres: a quick comparison Continue reading… Read More
E-commerce Staff Writer 9/15/21 E-commerce Staff Writer 9/15/21 eDesk and Aircall agree e-commerce helpdesk partnership Read More
Call centres Staff Writer 10/2/20 Call centres Staff Writer 10/2/20 X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres Read More
Call centres Staff Writer 4/30/20 Call centres Staff Writer 4/30/20 GMB blasts Asos over call centre redundancy talks Read More
Retail technology Staff Writer 3/11/19 Retail technology Staff Writer 3/11/19 Pets at Home deploys Upland Software CX tech Read More
Retail technology Staff Writer 3/26/18 Retail technology Staff Writer 3/26/18 Shop Direct invests in Pindrop tech Read More