RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER Call centres Staff Writer 22/11/2023 Call centres Staff Writer 22/11/2023 The benefits of outsourced vs. in-house call centres: a quick comparison Continue reading… Read More E-commerce Staff Writer 15/09/2021 E-commerce Staff Writer 15/09/2021 eDesk and Aircall agree e-commerce helpdesk partnership Read More Call centres Staff Writer 02/10/2020 Call centres Staff Writer 02/10/2020 X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres Read More Call centres Staff Writer 30/04/2020 Call centres Staff Writer 30/04/2020 GMB blasts Asos over call centre redundancy talks Read More Retail technology Staff Writer 11/03/2019 Retail technology Staff Writer 11/03/2019 Pets at Home deploys Upland Software CX tech Read More Retail technology Staff Writer 26/03/2018 Retail technology Staff Writer 26/03/2018 Shop Direct invests in Pindrop tech Read More
Call centres Staff Writer 22/11/2023 Call centres Staff Writer 22/11/2023 The benefits of outsourced vs. in-house call centres: a quick comparison Continue reading… Read More
E-commerce Staff Writer 15/09/2021 E-commerce Staff Writer 15/09/2021 eDesk and Aircall agree e-commerce helpdesk partnership Read More
Call centres Staff Writer 02/10/2020 Call centres Staff Writer 02/10/2020 X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres Read More
Call centres Staff Writer 30/04/2020 Call centres Staff Writer 30/04/2020 GMB blasts Asos over call centre redundancy talks Read More
Retail technology Staff Writer 11/03/2019 Retail technology Staff Writer 11/03/2019 Pets at Home deploys Upland Software CX tech Read More
Retail technology Staff Writer 26/03/2018 Retail technology Staff Writer 26/03/2018 Shop Direct invests in Pindrop tech Read More