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Posts tagged Call centres

The benefits of outsourced vs. in-house call centres: a quick comparison

The benefits of outsourced vs. in-house call centres: a quick comparison

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Call centresStaff WriterNovember 22, 2023Call centres, Contact centres, Outsourcing, Customer serviceComment

eDesk and Aircall agree e-commerce helpdesk partnership

eDesk and Aircall agree e-commerce helpdesk partnership

E-commerceStaff WriterSeptember 15, 2021eDesk, Aircall, Call centres, Helpdesks, E-commerce, Online retail, Cloud solutionsComment

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

Call centresStaff WriterOctober 2, 2020X5 Retail Group, Call centres, Russia, Artificial Intelligence, Perekrestok, Pyaterochka, Bricks and mortar retailComment

GMB blasts Asos over call centre redundancy talks

GMB blasts Asos over call centre redundancy talks

Call centresStaff WriterApril 30, 2020GMB union, Asos, Call centres, Warehouses, Online retail, Pureplays, Coronavirus outbreak, COVID-19Comment

Pets at Home deploys Upland Software CX tech

Pets at Home deploys Upland Software CX tech

Retail technologyStaff WriterMarch 11, 2019Pets at Home, Upland Software, CX, Customer experience, Retail technology, Call centresComment

Shop Direct invests in Pindrop tech

Shop Direct invests in Pindrop tech

Retail technologyStaff WriterMarch 26, 2018Shop Direct, Pindrop, Fraud, Call centres, Retail technology, Voice authentication techComment