eDesk and Aircall agree e-commerce helpdesk partnership

E-commerce support specialist, eDesk, has announced a partnership with cloud-based call centre solution provider Aircall.

With this integration, eDesk ensures that all email, chat, social and inbound and outbound phone queries can now be handled in one inbox.

Aircall’s cloud infrastructure means calls can be distributed evenly amongst agents, who then access current information plus every interaction the company has previously had with the customer.

Join eDesk's @sean_broderick and @autumnstcarter of @Aircall on September 15th to discover how to improve your #CustomerSupport and resolve customer queries quicker.⚡Register now 👉https://t.co/rA1R4IIRMI #CRM #AI #CX #Webinar pic.twitter.com/0KoiEie85m
— eDesk (@eDesk) September 9, 2021

Alex Payne, CEO at eDesk, says: “We’re thrilled to have joined forces with Aircall, establishing a partnership that allows eDesk users to add voice to their suite of communications.”

“Customers won’t hesitate to use a multitude of channels to communicate, especially when they have an issue that needs resolving, and expect the same level of service regardless of their choice. During this time of e-commerce expansion, sellers need a solution that allows their business to grow.”

“This means answering queries fast to get positive feedback, which will build their reputation and their ranking within the marketplace algorithms.”

“Data from our research earlier this year has found there’s a fine 24 hour window of opportunity to resolve any queries and, combined with Aircall’s findings about a preference for voice, this improvement will help online sellers have a more strategic and convenient multi-channel approach to their operations.”

Gianna Scorsone, GM/Head of North America, Aircall, adds: "Integrations and partnerships are at the very core of our vision at Aircall to make the voice channel as collaborative as possible. We are honoured to be the only phone system connected to eDesk’s advanced e-commerce helpdesk.”

“Together, we will enable our customers to enter conversations with more context, and support teams can solve inquiries more efficiently and effectively than ever before.”

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