Politix taps Tecsys tech for micro-fulfilment push
Australian fashion chain Politix, a subsidiary of South African retail giant Woolworths Holdings, is fulfilling customer orders across its network of stores with Tecsys’ Omni OMS system.
With Salesforce Commerce Cloud as its front end CX technology, Politix says it needed “execution functionality to orchestrate the micro-fulfilment and consolidation processes and close the fulfilment loop for the brand’s customers at scale”.
“Whether in-store, online or some hybrid of both, we want to make sure our customers have positive shopping experiences,” says Richard Dalke, Head of Marketing and Online at Politix.
“By streamlining our back end order management processes with Tecsys, we gain the flexibility and robustness to deliver on our brand promise and fulfil our commitment to our customers.”
“Tecsys helps us leverage in-store inventory so we have more visibility into available to promise stock, and gives us the tools to batch fulfil and consolidate orders in a micro-fulfilment environment to minimise delays and costs typically associated with e-commerce.”
“Micro-fulfilment is the natural evolution of what we have been seeing in the supply chain space for years now,” says Guy Courtin, Vice President and Industry Principal at Tecsys.
“We have moved from a traditional linear model of moving product — source it, make it, ship it, store it, sell it — to a more complex networked approach. Politix is a fantastic use case for micro-fulfilment as a competitive advantage over goliath e-tailers.”
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