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Posts tagged Contact centres

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

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Funding newsStaff WriterFebruary 20, 2025Sanas, Funding news, Funding rounds, AI, Startups, Real-time speech understanding tech, 2025 RTIH Innovation Awards, Contact centresComment

Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint

Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint

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Gift cardsStaff WriterApril 3, 2024Ocado, Ocado Retail, Employees, Sunderland, UK retail, Contact centres, Gift cards, Town & City Gift Card, MiconexComment

The benefits of outsourced vs. in-house call centres: a quick comparison

The benefits of outsourced vs. in-house call centres: a quick comparison

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Call centresStaff WriterNovember 22, 2023Call centres, Contact centres, Outsourcing, Customer serviceComment

Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush

Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush

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Online deliveryStaff WriterNovember 13, 2023Evri, Next, Parcel delivery, Online delivery, Contact centres, Peak season, ChristmasComment

Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers

Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers

Staff WriterJune 30, 2023Ikea, Billie chatbot, Ingka Group, Remote selling, AI, Natural Language Processing, Artificial Intelligence, Contact centres, PersonaisationComment

Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital

Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital

Funding roundsStaff WriterJune 13, 2023EdgeTier, Contact centres, Customer experience, AI, Funding news, Funding rounds, Smedvig CapitalComment

Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ

Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ

RecruitmentStaff WriterJune 7, 2023AO, Recruitment, Online retail, Pureplays, Electrical retailers, Contact centres, EmployeesComment

UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre

UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre

Omnichannel retailStaff WriterJune 5, 2023Wilko, Virtualstock, Click and Collect, Omnichannel retail, Dropshipping, Online retail, Contact centres, Digital transformationComment

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Customer serviceStaff WriterFebruary 2, 2023Quiq, UK, Europe, Digital messaging, Contact centres, Appointments, AI, Customer service, CXComment

Last week’s biggest retail technology plays at a glance

Last week’s biggest retail technology plays at a glance

Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds

Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds

PaymentsStaff WriterJune 17, 2022Bensons for Beds, Freshdesk, Freshworks, PCI Pal, PCI DSS, Payments, Omnichannel retail, Omnichannel payments, Contact centresComment

Greg Rowe boosts contact centre solution with Talkdesk and PCI Pal tech

Greg Rowe boosts contact centre solution with Talkdesk and PCI Pal tech

Contact centresStaff WriterApril 21, 2022Greg Rowe, Talkdesk, PCI Pal, Payments, Cloud solutions, PCI DSS, Compliance, Contact centresComment

Russia’s M.Video goes live with Alyona virtual assistant

Russia’s M.Video goes live with Alyona virtual assistant

ChatbotsStaff WriterJune 17, 2021M.Video, M.Video Alyona, Virtual assistants, Russia, Artificial intelligence, Contact centres, ChatbotsComment

Power dialer benefits: when you need a power dialer

Power dialersStaff WriterApril 22, 2021Power dialer, Contact centres, CRM systemsComment

The Very Group CTO Andy Burton set to depart as retailer returns to profit

The Very Group CTO Andy Burton set to depart as retailer returns to profit

Online retailStaff WriterOctober 8, 2020The Very Group, Andy Burton, CTOs, Chief Technology Officer, Online retail, Very, Littlewoods, E-commerce, Retail technology, Coronavirus outbreak, COVID-19, Automated warehouses, Fulfilment, Contact centres, Chatbots, Artificial IntelligenceComment

Crate and Barrel deploys Gladly Payments service for contact centres

Crate and Barrel deploys Gladly Payments service for contact centres

Contact centresStaff WriterMay 28, 2020Crate and Barrel, Gladly, Payments, Contact centres, Customer service, Messaging channels, Retail technologyComment

Tesco CTO Guus Dekkers praises tech teams amid coronavirus outbreak

Tesco CTO Guus Dekkers praises tech teams amid coronavirus outbreak

CoronavirusStaff WriterMarch 27, 2020Guus Dekkers, Chief Technology Officer, Tesco, Retail technology, Technology teams, Coronavirus, COVID-19, Contact centres, Supply chains, Online retail, Distribution centresComment

Dixons Carphone raids John Lewis Partnership for new Chief Commercial Officer

Dixons Carphone raids John Lewis Partnership for new Chief Commercial Officer

AppointmentsStaff WriterMarch 4, 2020Dixons Carphone, Ed Connolly, Appointments, Online retail, Contact centres, Bricks and mortar retail, Omnichannel retail, John Lewis Partnership, Mark AllsopComment

Damart ‘bridges analogue-digital divide’ with Avaya tech

Damart ‘bridges analogue-digital divide’ with Avaya tech

Contact centresStaff WriterDecember 5, 2019Damart, Avaya, Contact centres, Retail technology, LegislationComment