RTIH: YOUR ONE STOP SHOP FOR ALL THE RETAIL TECHNOLOGY NEWS AND VIEWS THAT MATTER

eCommerce Expo

Shoptalk Europe 2026

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

Staff Writer 20/02/2025 Staff Writer 20/02/2025

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

Continue reading…

Read More

Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint

Staff Writer 03/04/2024 Staff Writer 03/04/2024

Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint

Continue reading…

Read More

The benefits of outsourced vs. in-house call centres: a quick comparison

Staff Writer 22/11/2023 Staff Writer 22/11/2023

The benefits of outsourced vs. in-house call centres: a quick comparison

Continue reading…

Read More

Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush

Staff Writer 13/11/2023 Staff Writer 13/11/2023

Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush

Continue reading…

Read More

Hillarys expands partnership with CCaaS specialist IPI as retailer transitions from on-premise to cloud

Staff Writer 13/09/2023 Staff Writer 13/09/2023

Hillarys expands partnership with CCaaS specialist IPI as retailer transitions from on-premise to cloud

Read More

Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers

Staff Writer 30/06/2023 Staff Writer 30/06/2023

Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers

Read More

Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital

Staff Writer 13/06/2023 Staff Writer 13/06/2023

Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital

Read More

Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ

Staff Writer 07/06/2023 Staff Writer 07/06/2023

Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ

Read More

UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre

Staff Writer 05/06/2023 Staff Writer 05/06/2023

UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre

Read More

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Staff Writer 02/02/2023 Staff Writer 02/02/2023

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Read More

Last week’s biggest retail technology plays at a glance

Staff Writer 20/06/2022 Staff Writer 20/06/2022

Last week’s biggest retail technology plays at a glance

Read More

Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds

Staff Writer 17/06/2022 Staff Writer 17/06/2022

Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds

Read More

Greg Rowe boosts contact centre solution with Talkdesk and PCI Pal tech

Staff Writer 21/04/2022 Staff Writer 21/04/2022

Greg Rowe boosts contact centre solution with Talkdesk and PCI Pal tech

Read More

Russia’s M.Video goes live with Alyona virtual assistant

Staff Writer 17/06/2021 Staff Writer 17/06/2021

Russia’s M.Video goes live with Alyona virtual assistant

Read More

Staff Writer 22/04/2021 Staff Writer 22/04/2021

Power dialer benefits: when you need a power dialer

Read More

The Very Group CTO Andy Burton set to depart as retailer returns to profit

Staff Writer 08/10/2020 Staff Writer 08/10/2020

The Very Group CTO Andy Burton set to depart as retailer returns to profit

Read More

Crate and Barrel deploys Gladly Payments service for contact centres

Staff Writer 28/05/2020 Staff Writer 28/05/2020

Crate and Barrel deploys Gladly Payments service for contact centres

Read More

Tesco CTO Guus Dekkers praises tech teams amid coronavirus outbreak

Staff Writer 27/03/2020 Staff Writer 27/03/2020

Tesco CTO Guus Dekkers praises tech teams amid coronavirus outbreak

Read More

Dixons Carphone raids John Lewis Partnership for new Chief Commercial Officer

Staff Writer 04/03/2020 Staff Writer 04/03/2020

Dixons Carphone raids John Lewis Partnership for new Chief Commercial Officer

Read More

Damart ‘bridges analogue-digital divide’ with Avaya tech

Staff Writer 05/12/2019 Staff Writer 05/12/2019

Damart ‘bridges analogue-digital divide’ with Avaya tech

Read More