Hillarys expands partnership with CCaaS specialist IPI as retailer transitions from on-premise to cloud
Hillarys, a retailer of made to measure blinds, curtains, and shutters, has selected IPI’s contact centre-as-a-service (CCaaS) offering, ElasticCX CCaaS, as it transitions away from its incumbent on-premise telephony solution.
The move marks the start of Hillarys’ staged migration to the cloud and is part of its ongoing strategy to enhance its contact centre operations.
A continuation of a six-year partnership, IPI is supporting Hillarys as it moves telephony services to the cloud for the first time.
Underpinned by access to IPI's voice network services, the retailer is using ElasticCX CCaaS to run its outbound dialling campaigns.
“IPI is one of a small number of key suppliers that we’ve built a long-term partnership with – gaining its role as a trusted advisor due to its capability, innovation, openness and value delivered,” says Julian Bond, Head of ICT at Hillarys.
“We’ve benefited from IPI’s broad expertise across telecoms for a number of years, so when the time came for us to consider the next phase of our contact centre’s evolution, it was only natural to continue our relationship with the team.”
“With a solid understanding of our business and our requirements in the on-premise world, IPI was the right choice to help us take our first steps into the cloud. Although only in the early stages of our journey to CCaaS, ElasticCX CCaaS has shown itself to be capable with our initial use case, and we look forward to exploring the full breadth of its features over time.”
"IPI’s partnership with Hillarys has always been an exciting one. The competitive retail sector within which Hillarys’ operates brings a sharp focus on reliability and value, yet its team has a sustained commitment to driving innovation to enhance the customer journey, all facilitated by the best-of-breed technology used by its agents," says Rob Gibbon, Senior Account Director at IPI.
"We are thrilled to bring ElasticCX CCaaS to Hillarys and believe it is the right solution to enhance its telephony and transition over to the cloud. We look forward to continuing to work with them to get the most out of the platform."
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